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How to Cancel Your Subscription?
How to Cancel Your Subscription?

Step-by-step guide to cancel your subscription. Note that cancellation takes effect immediately and any remaining days in your current period will be lost.

Guillaume Stigliani avatar
Written by Guillaume Stigliani
Updated over 3 weeks ago

Important : Only users with the workspace owner role and Adminsitrator role can cancel a subscription.

Before you start

Important :

  • After a subscription is cancelled, you lost acces to the workspace. This means you can't login on the workspace.
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  • When you cancel your subscription, if there were days remaining before the automatic renewal, these are lost as the cancellation takes effect immediately.

  • When you cancel your subscription, we will remove all data associated with your Workspace 30 days afeter cancellation. Before you end your subscription, be sure to Export your banners.


How to cancel your susbcription?

  1. To cancel your Abyssale subscription, head to the billing section into the workspace settings

  2. At the bottom of that page, Click on Cancel Abyssale subscription button

  3. In the Confirmation Required pop-up modal, check all the checkboxes :
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  • My subscription will be canceled

  • All data associated to my company will be permanently deleted

  • I agree to this action, knowing it cannot be undone

Then select a reason to explain why you cancel your subscription and click on "Confirm cancellation".

What happend when i cancel my subscription ?

You agree to this action and that cannot be undone :

  • Your subscription will be cancelled immediately without refund.

  • Your access to the platform is denied

  • All data associated to your company workspace will be permanently deleted immediately

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